Groupon.com Redemption

Congratulations on purchasing  our Groupon.com online offer. Below are some important points to remember. Use our online appointment system to request service for your discount deal. Click the book now button to get started!

VOUCHER VALUE

$39 for 2-hours of in-home green cleaning services ($120 value)

Limit 1 per household

48 hour cancellation required or fee up to Groupon price for one 2-hour session may apply.

By appointment only, valid in Manhattan, Brooklyn, Queens, Bronx and Staten Island only.

Additional hours may be purchased at the time you make your appointment at a Groupon only discounted rate of 29.50 per hour.

Our staff will not take cash payments on behalf of our company at any time.

To make the most of your cleaning time, it is very helpful to have a list prioritizing what areas you would like cleaned first, second, third, etc.

See our detailed descriptions of Basic Cleaning services on our website or blog site.

This coupon cannot be used or combined with any other offer or promotion.

This promotion is for NEW CLIENTS only. Current clients may purchase this promotion to give as a GIFT.

WHAT IS INCLUDED

Your voucher is for a specific amount of time. It is not valid for an entire house, deep cleaning, or special cleaning requests.

Each voucher must be used at one time and at one location.

If you purchased a voucher as a gift, please have the recipient contact us directly to schedule their cleaning.

Kitchen appliance cleaning cannot be accommodated during the voucher cleaning unless additional time is purchased. We will gladly clean appliances on subsequent cleaning visits with an extra $25 charge per appliance.

We do not de-clutter under green cleaning. We are unable to provide comprehensive and thorough cleaning if are not able to get to the surfaces needed to be cleaned.

Please have reasonable expectations for what can be cleaned by one person in 2 hours or less.

We will send out one staff member who is trained and experienced in house cleaning.

They will work quickly and thoroughly to do the best job in the time frame provided.

If you have specific requests or instructions, please let the crew know upon arrival.

MAKING YOUR APPOINTMENT

To help us schedule your cleaning use our online booking system, click the “BOOK NOW” button on our website. If you need assistance please contact our office by email: info@myalphaliving.com or phone 718-421-9596 or 212-229-9595.

If you have a preference as to what day or week you would like your cleaning, please let us know using our online system “BOOK NOW”.

We will do our best to accommodate your request, however appointments will be schedule based on first come first served, location, and availability of cleaning consultants/ maids in your area.

If you intend to use your cleaning for a specific calendar event, please schedule as far in advance as possible to insure availability.

Our cleaning consultants/ maids leave the office at 9 am and clean no later than 5 pm. The first cleaning of the day is generally reserved for current clients.

Please remember, coupons are valid for one year.

SERVICE AREA

We are willing to service additional areas, we must have a minimum number of hours’ work before sending our staff to an area outside of our normal service area.

If you purchase a voucher in an area we are unable to service, you may gift the voucher to someone else or contact groupon.com for a refund. We are not able to provide refunds.

CANCELLATIONS AND RESCHEDULING

You MUST provide at least 48 hours notice if you need to reschedule your appointment.

If we are unable to gain access to your home at the time of cleaning or are turned away, the voucher is forfeited.

Your rescheduled appointment will be based on availability within our standard scheduling process.

TIPPING

New and existing clients often ask whether or not it is appropriate and/or acceptable for them to tip our staff.

Tipping is not required, although it is greatly appreciated. The amount of tip, if you choose to leave one, is completely up to you and is very much appreciated by our staff.

OUR GOAL

We are very happy to provide our cleaning services through groupon.com in the hopes of gaining new customers. We pride ourselves on excellence because you deserve the best!

Our comprehensive cleaning and professional organizing services can be tailored to meet your needs. Our staff is highly trained, professional, dependable and courteous and we are fully insured and bonded.

Please review our website for more information about Alpha Living and the additional services we offer at http://www.myalphaliving.com.

Your Satisfaction Is Guaranteed!

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